Shipping policy

SMATON is a food delivery platform that connects users with nearby restaurants and delivery partners to provide fast and convenient food delivery.

🚴 Delivery Coverage

  • SMATON currently operates in selected serviceable locations

  • Availability of restaurants and delivery depends on your location

⏱️ Delivery Time

  • Orders are generally delivered within 30–60 minutes

  • Delivery time may vary based on:

    • Restaurant preparation time

    • Distance

    • Traffic conditions

    • Weather or unforeseen circumstances

Estimated delivery time is shown at checkout and may change in real time.

💰 Delivery Charges

  • Delivery fees (if applicable) are clearly shown before placing the order

  • Charges may vary based on distance, demand, or promotional offers

📦 Order Status & Tracking

  • You can track your order live within the SMATON app

  • Notifications are sent for order confirmation, preparation, dispatch, and delivery

⚠️ Delays

While we strive for timely delivery, delays may occur due to reasons beyond our control. SMATON shall not be held responsible for delays caused by restaurants or delivery partners.

For delivery-related assistance, please contact support through the app.